What to Include
- The email address used to sign in to BasketTrainer.
- Whether you want full account deletion or deletion of specific data only.
- If relevant, your team, trainer, or club name so we can find team-created guest records.
- A statement that you are the account owner, parent/guardian, or authorized organization contact.
Identity Verification
We may ask you to verify control of the account email or provide additional information before deleting data. This protects player, trainer, team, health, journal, and payment-related data from unauthorized deletion.
What We Delete or Anonymize
For eligible account deletion requests, we delete or anonymize data associated with the BasketTrainer account where no legal or operational exception applies. This can include:
- profile, role, preference, and sign-in mapping data;
- player/trainer assignments and invite tokens;
- training library, assigned plans, workout records, testing data, and body-composition form data;
- chat, journal entries, voice notes, attachments, and generated exports;
- device push tokens and notification preferences;
- public trainer profile and public plan pages owned by the deleted account, where applicable.
What May Be Retained
Some information may be retained when necessary for legal, accounting, payment, dispute, fraud-prevention, safety, backup, security, or legitimate operational reasons. Examples include:
- payment and accounting records required by law or payment providers;
- security logs, abuse-prevention logs, or crash diagnostics for a limited period;
- records needed to resolve disputes, chargebacks, legal claims, or store/platform obligations;
- backup copies until the backup cycle expires;
- team, coach, or player records that belong to another controller or organization and cannot be deleted by a single user's request.
Service Provider Deletion
Where we use service providers to process your data, we will request deletion of relevant data from those providers where applicable and where the provider relationship and law allow it.
Expected Timing
We aim to acknowledge deletion requests promptly and complete eligible deletion within a reasonable period. GDPR requests are handled within the timelines required by applicable law unless an extension or legal exception applies.
In-app Deletion
If a current app version also offers an in-app account deletion path, you may use that path. This public page remains available for users who have uninstalled the app, cannot access their account, or need a web deletion resource for Google Play.
Contact
Email: bestbasketballtrainer@gmail.com.